Privacy Policy

Willow and Waterhouse takes your privacy seriously. Here we outline our how we protect any information you give us. 

 

We receive, collect and store any information you enter on willowandwaterhouse.com. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet. We may use software tools to measure and collect information about how you use our website. This enables us to understand and improve your customer experience. We also collect personal information you submit on our website (including your name, email and password); payment details (including credit card information), feedback and your personal profile.

 

When you make a purchase on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

 

We collect such Non-personal and Personal Information for the following purposes:

1. To provide and operate our Services;

2. To provide you with ongoing customer assistance and technical support;

3. To be able to contact our customers with general or personalised service-related notices and promotional messages;

4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we may use to provide and improve our respective services; 

5. To comply with any applicable laws and regulations.

 

Willowandwaterhouse.com is hosted on a secure online platform that allows us to sell our products and services to you. Your data may be stored through secure databases and general applications. 

All direct payment gateways offered and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council. PCI-DSS requirements help ensure the secure handling of credit card information by our online store and its service providers.

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If you don’t want us to process your data anymore, please contact us at hello@willowandwaterhouse.com.

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We also use Google Analytics to help us understand how our customers use our website. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/

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You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

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As described above, we use your personal information to provide you with targeted advertisements or marketing communications we believe may be of interest to you and help improve your experience using our website.

 

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately once updated on willowandwaterhouse.co.uk. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

 

If you would like to: access, correct, amend or delete any personal information we hold, please contact us at hello@willowandwaterhouse.com